Closing gaps in care delivery

Some call it onboarding - we see it as welcoming PreferredHealth members and simplifying their healthcare experience.

By reaching out to PreferredHealth members we provide a smooth transition into the health plan and connect members to the appropriate care within the network.

PreferredHealth staff assist members based on their exact healthcare needs


Help you find PreferredHealth doctors based on your location and need.


Verify and offer to transfer your prescriptions and specialty medications.

Doctor Patient

Explain coverage and why you should use providers inside the PreferredHealth network.

  • Med Bag

    Help you schedule a preventive office visit.

  • Heart

    Identify health concerns.

  • Stetho

    Conduct a short health assessment to identify if you need follow-up care.

  • Medical Chart

    Offer to transfer your medical records and set up MyChart, an online communication and scheduling portal.

  • Laptop

    Introduce OnCare (formerly Fairview Zipnosis) online clinic.

Our welcome calls get new members started off right

Hello, this is Karen from PreferredHealth. I'm calling to thank you for choosing us as your health plan. We'd like to help you understand your new plan's features...find a doctor or clinic...and answer any questions you have.

  • Do you have a primary care provider you currently use?

Next we have a few questions regarding your current health that will assist us in providing services that will fit your needs.

  • Do you have any health concerns that you need assistance finding a provider or scheduling an appointment?
  • Are there any specialty services in particular that you are interested in or currently using?
  • Are any of the medications your are taking injectables or delivered to you in specialized packaging?

Thank you for your time. We look forward to assisting you with your healthcare needs in the future.

Phone Lady
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