PreferredOne has teamed up with Fairview, HealthEast and North Memorial to offer employees an exciting new group health plan called PreferredHealth. PreferredHealth is the largest accountable care organization (ACO) network in Minnesota. That means greater access to top doctors, clinics and hospitals in the Twin Cities.

Why PreferredHealth?

Better access to care. You have access to more than 5,000 primary and specialty care providers, over 1,400 primary care and specialty clinics, and 13 hospitals throughout the metro and surrounding area.

More flexibility. You can choose freely from among three high-quality care systems and many independent clinics. No need to pick a specific clinic or get referrals to specialists.

Easy to use and understand. The PreferredHealth service team is available to help with any questions about your coverage, benefits, or how to get the medical care you need.

A PreferredHealth Patient Success Story

Find out how Carrie has the knowledge, skills and confidence to manage her health.

An Extra Step in Care

PreferredHealth goes beyond traditional health plans by actively looking for and closing any gaps in your care.

Exceptional Care at Leading Providers

Fairview, HealthEast and North Memorial represent three of the most honored and innovative healthcare systems in Minnesota. Their on-going partnership has resulted in PreferredHealth with more than 5,000 providers, 1,400 primary and specialty clinics, and 13 hospitals.

Want Care in Minutes? Try OnCare Online Care

OnCare makes it simple to get healthcare whenever and wherever you want. No appointments. No waiting rooms. OnCare offers diagnosis and treatment for dozens of common conditions and some pretty unique specialty services. The virtual clinic never closes – log in anytime – OnCare is available 24 hours a day, every day. Log in at oncare.org and start a visit. You’ll answer some questions about your symptoms, just like in the doctor’s office. A provider from Fairview Health Services will review your visit and provide a diagnosis and treatment plan in an hour or less. If a prescription is needed, they’ll send it instantly to the pharmacy of your choice.

Many PreferredHealth Clinics offer online care through their My Chart online patient website.

Member Information at PreferredOne.com

Just about everything you need to know is right at your fingertips when you register or login to My Account at PreferredOne.com. It's quick and secure and is an easy way to get your claims, coverage details, provider information and more.

PreferredHealth Customer Service

  • Benefit Questions

  • Answers to coverage, benefits and claims information.

  • Call: 763.847.4477 or 1.800.997.1750

  • Monday - Friday: 7:00 a.m. - 7:00 p.m.

  • CustomerService@PreferredOne.com

  • Medical Services Questions

  • Assistance explaining medical services, scheduling an appointment, connecting with a doctor, transitioning medical records, or speak with a Nurse 24/7.

  • Call: 612.672.2932 or 1.855.480.7770, 24/7 service.

PreferredOne has teamed up with Fairview, HealthEast and North Memorial to offer employers an exciting new employee health plan called PreferredHealth. PreferredHealth is the largest accountable care organization (ACO) network in Minnesota. That means greater access to top doctors, clinics and hospitals in the Twin Cities.

PreferredHealth Members

ACOs are Growing in Popularity

From the largest employer in Minnesota to companies with 100 employees, PreferredHealth has seen significant membership growth.

With PreferredHealth the total cost of care index is 13% less* than our large open access network. See the positive difference in these key metrics.

Health Risk

Inpatient Days per 1000 Members

Average Length of Stay

ER Visits per 1000 Members

Rx per 1000 Members

PreferredHealth

1.08 256 4.30 161 7,464

Open Access

1.00 297 4.53 175 8,093
*2014 data

Top 5 Conditions

PreferredHealth Quality Index

Cardiology 1.04
Endocrinology 1.03
Gastroenterology 1.08
Orthopedics 1.01
Mental Health / Substance Abuse 1.01

Higher Quality

When you look at the top 5 conditions that drive costs and saving you will find that PreferredHealth providers (Fairview, North Memorial, HealthEast) achieve high quality index factors compared to non-PreferredHealth providers. A quality index over 1 means higher quality.

The Largest ACO Network

No other ACO gives employees access to more primary care, specialty care and hospitals than PreferredHealth. And employees do not have to pick a clinic and can go to any in-network provider without a referral. Search for PreferredHealth providers, clinics, convenience care, online care, urgent care and hospitals.

Closing gaps in care delivery

PreferredHealth goes beyond traditional health plans. By reaching out to PreferredHealth members we provide a smooth transition into the health plan and connect members to the appropriate care within the network.

A PreferredHealth Patient Success Story

Find out how Carrie now has the knowledge, skills and confidence to manage her health.

Want a PreferredHealth quote?

Contact your broker or a PreferredOne representative at 763-847-4007 or send us an email.