Internet Policies

We will not distribute or use the e-mail address that you provide during registration, except to notify you of the need to change your password periodically or in direct response to an e-mail question from you. If you do not want us to give you access to your personal information through the Internet, do not register. Instead, use traditional means of communication available to you. Telephone us or send us your questions, comments and specific information by regular mail.

Notice to Our Customers

PreferredOne does not disclose any nonpublic personal information about current or former customers to anyone, except as permitted by law.

This Customer Notice describes the privacy policies of PreferredOne Community Health Plan, PreferredOne Administrative Services, Inc. and PreferredOne (collectively referred to as “PreferredOne”). It serves as a standard for all PreferredOne employees in the collection, use, retention and security of individual customer information.

PreferredOne collects nonpublic personal information about you from the following sources:

  • Applications, enrollment forms or other forms, which include information such as your name, address, birthdate and social security number;
  • Your transactions with us, our affiliates or others, such as accessing our web site or seeking health care coverage;
  • Third parties, such as previous insurance carriers, licensed insurance brokers or your employer.

“Nonpublic personal information” is nonpublic information about you that we may obtain in connection with providing a service to you. It may include information about your eligibility for health care benefits, your claims history, your medical history or other information relating to the maintenance or administration of your health care benefits.

We may provide nonpublic personal information that we collect to affiliated or nonaffiliated parties involved in underwriting, processing, servicing and marketing our insurance related products and services. Except as permitted by law, we will not disclose your nonpublic personal information to nonaffiliated third parties, unless we first obtain your authorization or offer you an opportunity to refuse or “opt out” of such disclosure.

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide services to you. We maintain physical, electronic and procedural safeguards to protect your nonpublic personal information.

Anonymous Data and the Use of Cookies and IP Addresses

When you visit our site, we do not collect personal data from you, unless you authorize us to do so. Most of the information we collect is anonymous information such as the pages you visited. In so doing, we may place a “cookie” on your computer and collect your IP address.

A cookie is a small piece of information sent to your browser. A cookie collects the first level domain name of the user, such as “preferredone.com” from an e-mail address of “william@preferredone.com.” Cookies allow us to customize and enhance your experience at our site, make site improvements and report site activity. We will not use the cookies to track your activity on any third party site or to send spam, nor will we use our cookies to provide us with any personally identifiable information about you. You can set your browser to alert you when a cookie arrives. You can then decide whether or not to accept the cookie. But to use our secure services for customers only, the cookies must be enabled.

For all visitors to our site, we collect and log your IP address. An IP address is a number automatically assigned to your computer, whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information to properly administer our system, gather aggregate information on visitors to our site and assess how our site is being used, including the pages visited. We will use your IP address to personally identify you only when and if we are required to do so by law enforcement authorities or need to do so to enforce our legal rights.

Children’s Privacy

Through our site, we will not knowingly collect personal information from any child under the age of 13 without obtaining the prior authorization from the parent or guardian through direct, off-line contact.

Customer Only Registration for Personal Claims Data Access

It is our policy to send and receive individualized information through encrypted channels only. If you register to access personal health information, we will send you a Login ID and password via first class mail. Since this Login ID and password provide access to confidential health information, each covered person in a family will be assigned a Login ID and password. If anyone other than you, including a member of your household, uses your Login ID and password to access PreferredOne's secured application site, we are not responsible for such unauthorized access. The first time you use your Login ID and password, you will be required to change your password. Please record this information in a safe place. If you forget your password or misplace it, send us an e-mail requesting a new one.

We will not distribute or use the e-mail address that you provide during registration, except to notify you of the need to change your password periodically or in direct response to an e-mail question from you.

If you do not want us to give you access to your personal information through the Internet, do not register. Instead, use traditional means of communication available to you. Telephone us or send us your questions, comments and specific information by regular mail.

Changes to Our Privacy Policies

We reserve the right to change the terms and conditions of our legal disclaimer and privacy policies and we will post the changes on this site. You agree to review the legal disclaimer and privacy policies each time you use the site, so you are aware of any modifications. By accessing and using the site, you agree to be bound by the terms and conditions of the legal disclaimer and privacy policies in effect and as posted on this site at the time of your access or use.

Need Assistance?

The PreferredOne Customer Service Call Center is available between 7:00 a.m. and 7:00 p.m. CST, Monday through Friday.

Twin Cities Area:
763.847.4477
Outside the Metro Area:
1.800.997.1750
For Hearing Impaired:
763.847.4013 (TTY)

customerservice@preferredone.com

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